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Field Service is Salesforce’s field service application. It’s an in-house business management tool with on-site collaborative capabilities. In most cases, it’s used for small to mid-size companies who are responsible for such things as maintenance and installations, not front-line customer care representatives. Whether maintenance or installation, field services help relieve strain on front-line service representatives by automating parts of their day-to-day duties.

As one of several new features in the recently released Salesforce 10 (SP10), PDF Butler Field Service Lightning is designed to make life easier for field service engineers and others who manage their businesses’ customer interactions. By streamlining previously tedious processes and managing projects more efficiently, FLS can be a significant factor in reducing travel times for customers. If your customers don’t like waiting in line, you might want to consider a faster route or better routes, or offer new services that will help ease the burden on your associates. With FLS, you’ll be able to set and forget appointment times, set appointments at inconvenient times, keep track of project status and have access to real-time barbers.

With FLS, your associates are able to respond more quickly to customers’ needs, improving service lightning and efficiency. With FLS, field service lightning is synchronized with incoming sales orders, giving your sales team members the information they need before even arriving on the scene. You can also take advantage of integrated data management to create in-house, real-time dashboards for barbers. If you already have project dashboard solutions integrated with Salesforce org charting tools, this will allow you to integrate your dashboards with the Sales and Customer Management systems, too.

Barbers have a myriad of tasks associated with their job; however, one task that is essential to their business is setting up appointments. When you have a large variety of barbers available for service, it becomes imperative that each individual has a steady stream of clients, no matter what time of day or night they are open. With traditional appointment setting methods, you’re typically forced to wait until the next business day to set appointments with individual customers. This leads to many missed opportunities, such as requests for follow-ups, follow-up calls with prospects and potential clients, or retainer requests. With FLS, the same clients don’t need to wait while you manually enter all of this information into your appointment calendar.

With FLS, you have access to live dispatchers and your field service lightning network without having to spend time entering data into a software program. With live dispatchers, your barber’s can go directly to the client, cutting out the middle man and increasing efficiency. With dispatchers, the barbers can focus more attention on the quality of their work, rather than the completion date for their next appointment.

With FLS templates, not only do you have an easier time with creating your company’s signage and appointment books, but you also save a large amount of money in the long run. While you may think that creating your own sign templates would be a large investment, when you factor in how often these are used, you’ll find that the majority of your cost is offset by the amount of money you save on ink and paper, which could be substantial over the course of several years. Another money saving aspect is that you don’t have to worry about printing in different languages, which could be costly for you, especially in the long run. Your sign templates are fully translatable, so you never have to worry about a mistake causing a problem for your customers. In addition, if you have a large quantity of sign templates to choose from, you’ll find that creating multiple languages is simple and easy to do, which ensures that you always have plenty of sign templates on hand to meet your customer’s needs.

IT outsourcing trends are on the rise and IT outsourcing companies are coming out with more aggressive plans for the future. Canada is not immune to this. In fact, with IT outsourcing trends being what they are today, Canada is being considered as a strong player in the IT outsourcing market place. This is especially true in the United States where there has been a surge in IT outsourcing from Canada to the United States. IT outsourcing in Canada seems to be following a similar path. However, it should be noted that when the economy takes a turn downward the waves will tend to get a little bit stronger as opposed to when the economy is doing well.

Right now, IT outsourcing in Canada is led by companies like Sun Microsystems, Microsoft, IBM and Cisco. The Technical Action Group IT Outsourcing Services are seeing a surge in business due to the fact that IT needs are continuously increasing. Canada has become a major destination for outsourcing and recently there have been over a hundred million dollars worth of IT outsourcing contracts sold between the United States and Canada. Of those contracts, nearly a billion dollars’ worth of data storage contracts was sold between the two countries.

Cloud-based services is another one of the trends that can be found in the IT outsourcing trends. Cloud-based services will allow companies to make use of the advantages of being virtual by accessing the same tools and resources that their desktop based counterparts have while saving money and resources. Cloud-based software has the ability to make use of things such as application lifecycles, lifecycle management, and maintenance to maximize productivity and cut costs. Most cloud-based application providers will be able to provide both desktop and web-based applications at the same time. This is one reason why the IT outsourcing trend is headed in that direction.

Automation is another one of the trends that can be seen within the IT outsourcing market. With more businesses rely on computers to help them perform their daily operations more companies are turning to professional software development services to help them out with things like payroll, accounting, and other business management programs. With computers taking up so much space and costing so much money these days it is crucial that businesses find a way to reduce their need for human intervention. Computers can automate tasks and improve the quality of the work that is done in every industry.

The next IT outsourcing trends on the horizon that businesses should be paying attention to include things such as health care and social care. Both of these industries are seeing a tremendous increase in the number of jobs being outsourced to other countries. Outsourcing IT jobs to Canada and the United Kingdom is something that businesses need to consider. These two countries have a high number of hospitals, nursing homes, and other healthcare facilities that require professionals who can use computers and operate other technologies to keep them running. These IT professionals can also help hospitals with data management and other technology to improve patient care and ultimately save money.

Of all the IT outsourcing trends to watch for businesses should definitely be paying attention to artificial intelligence. It is not too far out in the future machine learning could be a major factor in how organizations use technology. Using artificially intelligent software to make decisions and even conduct meetings is the wave of the future.

Organizations, companies and institutions alike, are moving on and over the age old process of entering your name, address, phone number and the person to meet at the entrance on paper. It has been proven that such outdated systems are of no use when there is an attack on the security of the organization they are entering, especially when you need to look for the culprits. Visitor badge system is one the many new and innovative ways of ensuring safety of the organization as this uses technology to keep records of whoever enters the premises. However there are other security management systems in the market right now. People Presence is a software that is used to ensure security of the people within the organization.

What are their functions?

People presence software has more than just one function. It gets logs and information on the people while also tracking their whereabouts within the premises as soon as they enter. This system will allow you to zone in to the movements of the people you are tracking.  It will help you track them even off-site. This is an effective way to find out miscreants if necessary, but it might also lead to the discomfort of the visitors as being under constant surveillance is not the most desirable thing. Unlike visitor badge system which only goes so far as to auto generate a temporary visitor’s ID this software has functions like, awareness of hazards, permissions for zone access, etc.

What kind of organizations needs this?

It depends on the kind of problem you are facing and looking a solution for. If your organization is looking for a comparatively hassle free way of signing their visitor’s in then visitor badge system is a netter option but if security is more important than convenience, then they must choose people presence system. Usually organizations with a large number of employees, a number of entrances and zones, and those owned by big shots who might be threatened go for extreme security checkups. Government industries, research and technology industries and even schools are places that might need a little more efficient security measures than other industries. So they can opt for people presence systems.

Other organizations might be safe enough using a visitor badge system and might not need to track every foot step of their visitors. So it really comes down to personal convenience.

Thus there are a number of differences to consider when choosing any of these two. A number of things are present in the people presence system but are absent in the visitor management system, such as; contractor or employee sign ins and outs, kiosk support of multiple devices, visitor ‘watch lists’, comprehensive roles of the users, zone tracking, qualification and emergency management, etc. If these additional features are not important to you or not what you are looking for then you do not need to opt for people presence software. Nevertheless the visitor badge system works just as well and will keep you safe.